Returns & Refunds policy

You may request a return within 14 days of receiving your order.

To start a return, you must contact us first by email at
📧 pawsonalities@gmail.com

Please include:

• Your order number

• A brief explanation of the reason for the return

• Clear photos if the item arrived damaged or incorrect

We will respond with return instructions if your return is approved.

Conditions for returns:

To be eligible for a return:

• The item must have been received within the last 14 days

• The item must be unused and in its original condition

• The item must be returned in original packaging

Non-Returnable Items:

Because our products are handmade clay miniatures, the following items cannot be returned or refunded:

• Custom or personalized items

• Items made to order

• Items damaged due to misuse or normal wear

• Items returned without prior approval

Damaged or Incorrect Items:

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos.
We will gladly offer a replacement or refund in these cases.

Return Shipping:

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

• We recommend using a trackable shipping service

• We are not responsible for items lost or damaged during return shipping

Return shipping details will be provided after you contact us by email.

Refunds:

Once your return is received and inspected:

• Approved refunds will be processed within 7–14 business days

• Refunds will be issued to the original payment method

• Shipping costs are non-refundable

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:
📧 pawsonalities@gmail.com